- +91 7004153789
- info@bluelappy.com
Return Policy & Refund Policy
**Commitment to Satisfaction**
At Bluelappy, your satisfaction is our top priority. We understand that sometimes, a purchase might not meet your expectations or there might be issues beyond your control. Our refund policy is designed to provide a fair and efficient solution to these rare occurrences.
**Conditions for Refund**
**Eligibility for Refund**: Refunds are applicable only for items that are found to be defective or significantly different from the description provided on our website. This includes discrepancies in size, color, style, or material.
**Proof of Issue**: To initiate a refund request, we require a video of the parcel being opened. This video should clearly show the product and the issue for which the refund is being claimed. This measure is in place to protect both our customers and our business and to ensure the integrity of our products.
**Timeframe for Refund Request**: Refund requests must be made within 7 days of receiving the product. We believe this provides ample time for you to inspect your purchase and report any issues.
**Condition of the Product**: For a refund to be processed, the item must be returned in its original condition. It should be unused, unworn, unwashed, with all original tags attached, and in its original packaging. We cannot accept returns of items that have been damaged or altered after delivery.
**Refund Processing**: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
**Exclusions**: Certain types of items are exempt from being returned for a refund, such as custom-made or personalized items, sale items, and items bought with a discount code.
**Additional Notes**
- Shipping costs for returning the item will not be covered by Bluelappy, unless the item is defective or not as described.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.
- In cases of dispute, Bluelappy reserves the right to make the final decision on all refund requests.
**Contact Us**
For any questions regarding our refund policy or to initiate a refund, please contact our customer support team. We are here to assist you every step of the way.
