FAQ

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We have a wide range of fabulous products to choose from.

Tip 1: If you're looking for a specific product, use the keyword search box located at the top of the site. Simply type what you are looking for, and prepare to be amazed!

Tip 2: If you want to explore a category of products, use the Shop Categories in the upper menu, and navigate through your favorite categories where we'll feature the best products in each.

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In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

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There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 15 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items.

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The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

• Underwear
• Lingerie
• Socks
• Software
• Music albums
• Books
• Swimwear
• Beauty & Fragrances
• Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items

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Privacy Policy for Bluelappy

This Privacy Policy governs the manner in which Bluelappy collects, uses, maintains, and discloses information collected from users (each, a "User") of the Bluelappy mobile application ("App").

1. Personal Identification Information:

Bluelappy may collect personal identification information from Users in various ways, including but not limited to when Users visit our app, register on the app, and in connection with other activities, services, features, or resources we make available on our App. Users may be asked for, as appropriate, name, email address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain App-related activities.

2. Non-personal Identification Information:

We may collect non-personal identification information about Users whenever they interact with our App. Non-personal identification information may include the browser name, the type of device, and technical information about Users' means of connection to our App, such as the operating system and the Internet service providers utilized and other similar information.

3. How We Use Collected Information:

Bluelappy may collect and use Users' personal information for the following purposes:

• To improve customer service
• To personalize user experience
• To send periodic emails
• We may use the email address to respond to inquiries, questions, and/or other requests from Users.

4. How We Protect Your Information:

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our App.

5. Sharing Your Personal Information:

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

6. Changes to This Privacy Policy:

Bluelappy has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our App. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

7. Your Acceptance of These Terms:

By using this App, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our App. Your continued use of the App following the posting of changes to this policy will be deemed your acceptance of those changes.

8. Contacting Us:

If you have any questions about this Privacy Policy, the practices of this App, or your dealings with this App, please contact us at info@bluelappy.com.

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Please carefully read the following terms and conditions that govern the use of our website and the purchase of products from Bluelappy. By accessing our website and placing an order, you agree to be bound by these terms and conditions:

1. Website Use:

• 1.1 Eligibility:

  • You must be at least 18 years old to use our website and place orders.

• 1.2 Account Information:

  • You are responsible for maintaining the confidentiality of your account information, including your username and password.

• 1.3 Prohibited Activities:

  • You agree not to engage in any unlawful or prohibited activities while using our website.

2. Product Information:

• 2.1 Accuracy:

  • We strive to provide accurate and up-to-date product information. However, we do not warrant that product descriptions, images, or other content on our website are free from errors.

• 2.2 Pricing:

  • Prices are subject to change without notice. The price at the time of purchase is the final and applicable price.

3. Orders and Payments:

• 3.1 Order Acceptance:

  • The acceptance of your order is subject to product availability, verification of information, and payment authorization.

• 3.2 Payment Methods:

  • We accept various payment methods, and you agree to provide accurate and valid payment information.

4. Shipping and Delivery:

• 4.1 Shipping Policy:
  • Our shipping policy, as outlined separately, is an integral part of these terms and conditions.

5. Returns and Refunds:

• 5.1 Return Policy:
  • Our return policy, as outlined separately, is an integral part of these terms and conditions.

6. Intellectual Property:

• 6.1 Trademarks and Copyrights:
  • All content on our website, including text, graphics, logos, and images, is the property of Bhima Pulses and is protected by intellectual property laws.

7. Limitation of Liability:

• 7.1 Disclaimer:

  • We do not assume any liability for the accuracy, completeness, or usefulness of the information on our website.

  • 7.2 Limitation of Liability:

    • Bluelappy is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our website.

8. Governing Law:

• 8.1 Jurisdiction:
  • If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms and the remainder of these Terms will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided that, in such event, these Terms will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction..

9. Changes to Terms and Conditions:

• 9.1 Modification:
  • We reserve the right to modify or update these terms and conditions at any time without prior notice. Please review the terms regularly.

10. Contact Information:

• For any questions or concerns regarding our terms and conditions, please contact our customer service team at info@bluelappy.com

Thank you for choosing Bluelappy!

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Shipping Policy for Bhima Pulses

At bluelappy, we strive to provide reliable and efficient shipping services to ensure your groceries reach you in a timely manner. Please review our shipping policy for more information:

1. Shipping Methods:

• 1.1 Standard Shipping:
  • We offer standard shipping for most orders, with delivery typically taking 7 business days.
• 1.2 Expedited Shipping:
  • Expedited shipping options are available for customers who require their orders to be delivered faster. Additional charges may apply for expedited shipping.

2. Order Processing Time:

• 2.1 Processing Time:
  • Orders are typically processed within 2 hours after payment confirmation.
• 2.2 Business Days:
  • Order processing and shipping occur on business days (Monday to Friday), excluding holidays.

3. Shipping Costs:

• 3.1 Standard Shipping:
  • Standard shipping costs are calculated based on the weight and dimensions of the products in your order.
• 3.2 Expedited Shipping:
  • Expedited shipping costs are determined at checkout and may vary based on the selected shipping method and destination.
• 3.3 Free Shipping:
  • We may offer free standard shipping on orders over a certain value. Check our website for any ongoing promotions.

4. Shipping Restrictions:

• 4.1 Geographic Restrictions:
  • We currently ship within India. Please check our website for the most up-to-date shipping information.
• 4.2 P.O. Box Addresses:
  • We do not deliver to P.O. box addresses. Please provide a valid street address for delivery.

5. Order Tracking:

• 5.1 Tracking Information:
  • Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your delivery.
• 5.2 Tracking Assistance:
  • If you encounter any issues with tracking your order, please contact our customer service team at info@bluelappy.com.

6. Delivery Issues:

• 6.1 Address Errors:
  • Please ensure the accuracy of your shipping address. We are not responsible for orders delivered to incorrect addresses provided by the customer.
  • 6.2 Delivery Delays:
    • In the event of unforeseen circumstances or delays beyond our control, we will make every effort to keep you informed and ensure a prompt resolution.

7. Contact Information:

• For any questions or concerns regarding shipping, please contact our customer service team at info@bluelappy.com

Please review our website for the most up-to-date policy.

Thank you for choosing Bluelappy!